How Utilizing Both ClickDimensions and Zendesk Can Help Microsoft Dynamics CRM Users Provide Superior Customer Service

ClickDimensions is a rapidly growing software-as-a-service (SaaS) provider with a customer and partner base that extends around the globe. In their own business, they use Microsoft Dynamics CRM integrated with both their own Azure-based email marketing and marketing automation solution and Zendesk's cloud-based customer service solution.

This white paper discusses field-proven best practices for marketing and customer support with Dynamics CRM, including:

• The technologies used in ClickDimensions' own support operations
• How to enrich the view of customers though Zendesk
• How to boost the visibility of support issues in Microsoft Dynamics CRM
• The ability to capture support survey results in CRM Online