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Unleashing the Power of AI with CTI: The Unsung Hero for Exceptional Customer Experiences

The hype surrounding AI has reached new heights. However, amidst the noise, one critical component often goes unnoticed: the computer-telephony integration (CTI) that bridges the gap between Microsoft Dynamics 365 CRM and telephony systems.

Join Upland Software Director of Product Denis Francoeur and Solutions Consultant Chris Stieber to explore why CTI is the unsung hero that unlocks the true potential of your AI investments. You will learn how to harness the combined strengths of CTI, CRM, and telephony to deliver consistently exceptional customer experiences and be positioned to deploy a winning AI-powered customer service strategy.