Microsoft D365 CRM Client Spotlight: City of Austin's Economic Development Department
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The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Cloud Nine Economic Development for Microsoft Dynamics 365 CRM. It also decided to augment CRM with a portal that serves as the organization’s digital entry gate for the communities it serves. With a central repository for all data, the department can provide transparency to other city departments and the public, often using dashboards to show progress to KPIs or demonstrate how it serves Austin’s diverse populations.
"Microsoft Dynamics 365 CRM and our portal have been transformational in the way that we store data in our department. Prior to this, we didn’t have a centralized record or a way to compare data sets. And now we do. As a department, we know who our clients are. We know how our relationships span across department divisions.” Casey Smith, Strategic Planning Manager at the Economic Development Department
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