D365 Hidden Costs Series #3 - Damaged Relationships

This video explains how client relationships can deteriorate after go-live, even when a solid system has been delivered. Early enthusiasm gives way to frustration as small issues surface, often driven by duplicate or inconsistent data that create a series of small disappointments. Clients may not explicitly blame data quality, but they sense the system is not living up to expectations, and partners feel they are firefighting. 

As trust erodes, clients become less receptive to recommendations and hesitate on additional services and enhancements. It describes a common phase in which results fall short, and customers ask why the data problems were not addressed earlier, reinforcing the need to address data quality at the start of every project.