Future-Proofing the Insurance Experience with a Policyholder 360

Delivering a superb insurance experience to policyholders requires the empowerment of employees with the right insights. When Cumberland Mutual Insurance started looking for a solution to create a unified and trusted policyholder view within our CRM, they found Plauti. The solution consolidated fragmented policyholder data and empowered customer service reps and agents with a unified experience within their CRM instance, enabling them to exceed customer expectations.