Customer Service White Papers

The B2B Perspective on Marketing Resource Effectiveness

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How are B2B marketers utilizing outside resources to optimize results?

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales Sales & Marketing

Special Report: Measuring B2B Marketing Attribution

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Survey results from 92 B2B  marketers

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing

The Quick Guide to Email Subscription Management

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Increasing customer satisfaction and compliance with email preference centers
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Sales Sales & Marketing

Bringing the Human Touch to Marketing Technology Service and Support

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Human customer support and services are essential for a marketer’s success
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales Sales & Marketing

Guide: 3 Keys to Successful Microsoft Dynamics 365/CRM Adoption

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Download this guide for your step-by-step game plan to a successful Microsoft Dynamics CRM (Dynamics 365) journey
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM

2018 Digital Marketing Plans From the Leadership Perspective

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A special report conducted with 99 marketing decision makers
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales Sales & Marketing

7 Habits of Highly Successful Marketers

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What does it take to be successful in marketing?
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales Sales & Marketing

(Infographic) The Current B2B Social Media Marketing Landscape

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Here’s a look at the B2B social media landscape today
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing Social Networks

The 2017 State of B2B Email Marketing

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What strategies and tactics have had the greatest impact on B2B email marketing in 2017?
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing

Re-Engaging Leads and Customers with Microsoft Dynamics 365

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Win relationships back with Microsoft Dynamics 365 and marketing automation
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing