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User Group Summit Europe 2019 Preview: Priming CRM users for the Power Platform

by Eamon McCarthy Earls
Assistant Editor,

Editor's Note: MSDW is a media sponsor of User Group Summit Europe 2019 and will be providing preview coverage in addition to reporting from the event.

Microsoft Dynamics 365 and CRM users and partners from across Europe are set to arrive in Amsterdam in March for the User Group Summit Europe to dive into the Microsoft Dynamics 365 product line and the capabilities of the Power Platform. Megan Walker, a UK-based functional specialist in Dynamics 365 for Customer Engagement and CRM, is one of many presenters planning a session for the event and she spoke with MSDW about her participation.

Priming for the Power Platform

Walker will be presenting the session "Using Power BI to create a visual overview for your clients," in which she will walk attendees through how to set up hex-tile grid maps and create useful, actionable Power BI reports for their organizations. It will extend on one of her previous presentations for D365UG/CRMUG, she explained:

The presentation I'm doing for User Group Summit is the next step on from a session that I did for the virtual summer camp for the D365UG/CRMUG about net promoter score last year. I'm taking it a step further in this session and utilizing PowerBI to visualize that.

According to Walker, many of those in attendance will likely be focusing on the Power Platform as well:

PowerApps, Power BI, Microsoft Flow: It's all relatively new to a lot of people especially those that are currently using older versions of CRM. For anyone planning to move to Dynamics 365, when they see how exciting that is and how much they can do with it, I think that's going to be a  game changer for them…[a presenter could] build a PowerApp right in front of your eyes. [They will think] 'Wow, I can create an app to make life easier for users and to make things much more efficient for them.'

Conference themes and experiences

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About Eamon McCarthy Earls

As the assistant editor at, Eamon helps to oversee editorial content on the site and supports site management and strategy. He can be reached at

Before joining, Eamon was editor for at TechTarget, where he covered networking technology, IoT, and cybersecurity. He is also the author of multiple books and previously contributed to publications such as the Boston Globe, Milford Daily News, and DefenceWeb.