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Two ISVs Partner with Microsoft to Market Billing Systems Built on Dynamics CRM

by Jason Gumpert
February 15 2010

Two software vendors are partnering with Microsoft to produce billing packages built on Dynamics CRM.

Convergys Corp., a Cincinnati company, said it is launching the first pre-integrated and pre-configured billing and customer care platform to rapidly deploy and launch new business and consumer services. The new system combines Microsoft Dynamics CRM and Microsoft SQL Server 2008 R2 with the modular business support system capabilities of Convergys,

According to Convergys, "Call center agents will benefit from a customer-centric, simplified user interface, helping ensure that they can move customers quickly and intuitively between sales channels and promotions, to deliver the best possible customer service and reduce call-handling times.  A single catalogue that enables easy bundling of new products will help agents with more targeted cross/up-selling opportunities that have a positive impact on the service provider's revenue, profitability, and churn."

 "We are delighted to be working closely with one of the top vendors in the communications industry to offer a truly flexible billing and CRM platform," said Austen Mulinder, Corporate Vice President, Communications Sector, Microsoft.  "Our relationship signals greater choice for service providers looking for a more agile, cost-efficient platform that can support the delivery of the next wave of differentiated services."

Separately, Redknee, a Toronto-based provider of business-critical billing and charging software and solutions for communications service providers, announced an alliance with Microsoft it said "will bring about a transformation in the billing OSS/BSS space by providing the first ...

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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