Two ISVs Partner with Microsoft to Market Billing Systems Built on Dynamics CRM

Two software vendors are partnering with Microsoft to produce billing packages built on Dynamics CRM.

Convergys Corp., a Cincinnati company, said it is launching the first pre-integrated and pre-configured billing and customer care platform to rapidly deploy and launch new business and consumer services. The new system combines Microsoft Dynamics CRM and Microsoft SQL Server 2008 R2 with the modular business support system capabilities of Convergys,

According to Convergys, "Call center agents will benefit from a customer-centric, simplified user interface, helping ensure that they can move customers quickly and intuitively between sales channels and promotions, to deliver the best possible customer service and reduce call-handling times.  A single catalogue that enables easy bundling of new products will help agents with more targeted cross/up-selling opportunities that have a positive impact on the service provider's revenue, profitability, and churn."

 "We are delighted to be working closely with one of the top vendors in the communications industry to offer a truly flexible billing and CRM platform," said Austen Mulinder, Corporate Vice President, Communications Sector, Microsoft.  "Our relationship signals greater choice for service providers looking for a more agile, cost-efficient platform that can support the delivery of the next wave of differentiated services."

Separately, Redknee, a Toronto-based provider of business-critical billing and charging software and solutions for communications service providers, announced an alliance with Microsoft it said "will bring about a transformation in the billing OSS/BSS space by providing the first and only real-time expanded ...