Summit EMEA Preview: Calling all call center professionals

Microsoft MVP Neil Parkhurst, a Dynamics 365 consultant based in the United Kingdom at PowerObjects, an HCL Technologies Company, is prepping to deliver a talk and demo at Summit EMEA 2018, which runs April 24 to 26 in Dublin.

But the presentation details remain a work in progress. Why?

"The reason for this is that we live in exciting times, with releases happening very quickly," he says. With the Spring 2018 wave of releases just beginning, Parkhurst says he "keen to wait as long as possible to see how many new cool features I can demo at Summit EMEA."

Parkhurst says it is important for Summit attendees to also understand the "why" behind his presentation. He explains, "I have made CRM my career focus for over a decade and I am actively involved with the Dynamics community...My special interest is all things related to customer service and in particular contact centers."

In fact, this strong interest has turned him into what he terms, a Unified Service Desk (USD) "fan" and an avid blogger on its merits. "I hope this makes me the ideal MVP to talk about USD," he adds.

Although Parkhurst says his demo isn't yet finished, he is planning to target it toward people wanting to understand how contact centers can benefit from Dynamics 365 and USD. "I would hope senior managers, project managers, and business analysts would come away with some vision on how their business cases can be delivered using this Microsoft tech," he says.

"And I hope developers who attend would take away some useful inputs on the art of the ...