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Summit 2019: With Dynamics 365 Commerce, Microsoft targets more advanced scenarios for omnichannel retail

by Jason Gumpert
October 17 2019

Microsoft recently revealed Dynamics 365 Commerce as the successor of Dynamics 365 Retail, and while the differences start with the addition of an e-commerce engine, the new solution will also evolve to meet B2B and vertical needs and integrate with other Dynamics 365 apps for customer service, marketing, and fraud protection

Microsoft representatives speaking at this week's User Group Summit North America 2019 offered a review of the current capabilities of Commerce, including how it extends the existing Dynamics 365 Retail offering. Retail, and now Commerce, rely on base financial and supply chain capabilities of the D365 Finance and Supply Chain Management apps (formerly Finance and Operations).

D365 Commerce offers many of the typical e-commerce capabilities that a retailer would expect. Content management is driven by access to master data in the ERP, with the ability to augment it for online display. New payment integrations have been added, including to Google Pay, Paypal, Apple Pay, Alipay, and WeChat. It supports shipping calculations, discounts and promotions, ratings and reviews, SEO, and a starter kit for new customers with a pre-built reference site.

Microsoft aims to improve Commerce with a range of existing and planned updates and integrations to other services and solutions. As shared this week at Summit, that range of upcoming improvements include:

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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