MSDW Podcast, October 7, 2016: Dynamics CRM at a crossroads, with Steve Mordue

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The CEO of RapidStart CRM calls himself a "Dynamics 365 Fighter Pilot."


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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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That's good business practice?

Jettisoning off cranky customers? Litigious, talking, cranky customers? Way to go... Something is wrong with that approach. Better to qualify the project... meaning, do a spec, no "we do what you want to have" without analysis deals. Cranky customers that don't want to do this will never get a successful implementation. So... :)