Microsoft promises you can "grow customer relationships from Outlook" with Outlook Customer Manager

For SMB salespeople, CRM mobile apps can be too much. Microsoft Outlook is what they know, and they would rather use it than pause to learn something new. As we explored in January, partners often find that Outlook is the preferred client for Dynamics 365/CRM.  

But for some smaller teams, Outlook itself would be nearly enough CRM - if it included, for example, the ability to scan incoming emails for meeting or document requests and identify customer information.  

...

Requires FREE Membership to View

Login
Become a Member Joining MSDynamicsWorld.com gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more, and it’s all FREE. You’ll also receive periodic email newsletters with the latest relevant articles and content updates.
About Dann Anthony Maurno

Dann Anthony Maurno is a seasoned business journalist who began his career as International Marketing Manager with Lilly Software, then moved on as a freelancer to write for such prestigious clients as CFO Magazine; Compliance Week;Manufacturing Business Technology; Decision Resources, Inc.; The Economist Intelligence Unit; and corporate clients such as Iron Mountain, Microsoft and SAP. He is the co-author of Thin Air: How Wireless Technology Supports Lean Initiatives(CRC/Productivity Press, 2010).

Dann can be reached at dmaurno@guidepointmedia.com.

Read full bio...