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Microsoft Plans Phased Rollout of Dynamics CRM December 2012 Service Update in Mid-December

by Jason Gumpert

Microsoft will begin deploying its December 2012 Service Update for Dynamics CRM Online on time, starting in "mid-December" with staged rollout to customers worldwide.

The December 2012 Service Update, formerly known as Polaris, includes the new "Flow" user experience as an option for sales and customer service workloads, as well as cross browser support (including Safari on the iPad), new integration with Yammer, Skype, and Bing Maps, updated Office compatibility, and a bulk data API, among other enhancements.

Microsoft Dynamics CRM iPad Sales tool for Safari
Microsoft Dynamics CRM iPad Sales inteface for Safari

The release preview guide for the December 2012 Service Update contains some interesting new details about the Flow user experience, like the interface used for configuring the stages and steps for managing a lead, opportunity, or customer service case.  The overall goal of the new user experience, as Microsoft describes it, is to "focus on outcomes rather than transactions."

Dynamics CRM December 2012 Service Update - Opportunity with Yammer
Yammer integrated with ...

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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