Microsoft to launch AI-driven business apps under Dynamics 365 brand
As Ignite 2017 kicked off today, Microsoft announced its plans to infuse greater AI capabilities into its business solutions, including new tools within the Dynamics 365 suite.
"The solution we announced today is focused on applying AI to transform the customer service function," wrote Steve "Guggs" Guggenheimer, Microsoft corporate vice president and chief evangelist for Microsoft.
AI for customer service is just the start of a new generation of Dynamics 365 apps, according to Guggenheimer. He offered more detail on the approach: