Microsoft to launch AI-driven business apps under Dynamics 365 brand

Microsoft CEO Satya Nadella at Ignite 2017 

As Ignite 2017 kicked off today, Microsoft announced its plans to infuse greater AI capabilities into its business solutions, including new tools within the Dynamics 365 suite.

"The solution we announced today is focused on applying AI to transform the customer service function," wrote Steve "Guggs" Guggenheimer, Microsoft corporate vice president and chief evangelist for Microsoft.

AI for customer service is just the start of a new generation of Dynamics 365 apps, according to Guggenheimer. He offered more detail on the approach:


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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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