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Microsoft Dynamics Partner Roundup: Contact center integration; Banking tech; Executive hires

by MSDW Reporter
Editorial Team, MSDynamicsWorld.com
March 31 2023

In this week's Microsoft Dynamics Partner News Roundup:

  • Crowe expands banking technology with Crowe CX for Commercial Lending
  • Five9 supports Dynamics 365 Channel Integration Framework 2.0
  • sa.global announces new group chief revenue officer appointment
  • ANS completes group board lineup with new COO

Crowe expands banking technology with Crowe CX for Commercial Lending

Crowe LLP, an accounting, consulting, and technology firm, has announced Crowe CX for Commercial Lending that aims to improve the user experience by simplifying the loan origination process for borrowers and lenders.

Crowe CX for Commercial Lending supports easy, transparent collaboration and communication and provides decision-driving data on the Dynamics 365 platform, according to the company. The borrower-facing portal lets lenders streamline requests, while offering borrowers a digital channel with real-time access to loan status and clear documentation expectations.

Crowe CX for Commercial Lending has also embedded customer relationship management capabilities enabled by Dynamics 365 and easily interacts with other Microsoft applications that lenders already use and trust, including Teams, Outlook, Word, and Excel, the company stated.

Five9 empowers agents to deliver more fluid experiences with support for Dynamics 365 Channel Integration Framework 2.0

Five9, provider of the intelligent CX platform, has announced a new version of the Five9 Adapter for Dynamics 365 that includes support for the Dynamics 365 Channel Integration Framework 2.0. The new integration lets agents handle and easily switch between voice and digital interactions within the Dynamics 365 interface to help create more fluid and personalized customer experiences, according to the company.

The Five9 Adapter for Microsoft Dynamics 365 extends the existing partnership between Five9 and Microsoft and combines contact center controls natively in a ...

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