Microsoft Dynamics Partner Roundup: Acquisition; Partnerships; Integration

In this week's Microsoft Dynamics Partner News Roundup:

• Professional services firm MNP joins forces with Betach Solutions
• ARP Ideas partners with Trustpilot for customer feedback integration
• Fortis and Red Maple forming new partnership
• Versapay welcomes Stoneridge Software as a premier partner

Professional services firm, MNP, joins forces with Betach Solutions

Professional services firm MNP LLP has acquired Betach Solutions, a Microsoft online services implementer that specializes in custom implementations using Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Business Central, Dynamics 365 Field Service, and Dynamics 365 Customer Service.

MNP has been recognized by Microsoft Canada with Impact Awards in six of the last seven years, including most recently in 2023 as a winner of the Power Platform Impact Award. The acquisition boosts Betach’s ability to help its clients succeed and enhances MNP's digital practice, according to the companies.

"We are constantly striving to stay ahead of the curve in how we can best support our clients," said Sean Devin, national leader of MNP Digital. "Joining forces with Betach Solutions is a strategic move that brings further expertise to MNP's technology and digital offering right across the country."

ARP Ideas partners with Trustpilot: a new era of customer feedback integration

IT and digital transformation consultancy ARP Ideas has teamed up with Trustpilot, a review platform that helps businesses collect and leverage genuine customer feedback, to launch a CRM and customer insight powered by Microsoft Dynamics 365.

The solution will offer organizations an integrated platform for CRM capabilities and customer insights to help their clients be more competitive, according to the companies.

Integrating Trustpilot reviews directly in the Microsoft Dynamics 365 customer record will give organizations a unified view of their customers. This will enable marketing, sales, and service teams to access real-time feedback and connect it with other key data to enhance all their customer interactions, the companies said.

"By pioneering this connection between Microsoft Dynamics 365 and Trustpilot, we are enabling organizations to engage with customers in entirely new ways, said Ambrozy Rybicki, CEO and co-founder of ARP Ideas. "This integration represents our commitment to going above and beyond to solve our clients' most pressing business needs with cutting-edge, custom-tailored solutions."

Fortis and Red Maple forming new partnership