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Microsoft Delays Delivery of Dynamics CRM Mobile, Cross-Browser Support From Q2 2012 Service Update to Q4

by Jason Gumpert
July 07 2012

Late  on Friday, Microsoft Dynamics CRM general manager Dennis Michalis made the announcement via the CRM Connection blog that his team has decided to pull Microsoft Dynamics CRM Mobile and cross-browser support from the Dynamics CRM Q2 2012 Service Update, pushing it back to the Q4 2012 service update.  Michalis wrote:

"On July 19th, as we committed, our Q2 release will include Microsoft SQL Server 2012 support, Industry templates and certifications for our online service. After listening to the feedback from our customers and partners we are delaying availability of Microsoft Dynamics CRM Mobile and cross-browser support. These were previously scheduled to be delivered in the Q2 2012 Service Update, and we now plan to deliver them in the service update scheduled for Q4 2012.

At the heart of the Q4 release we are focused on delivering a more compelling customer experience in mobile and cross browser. A Q4 2012 Service Update Release Preview Guide detailing the new capabilities and interface will be published this summer.

We firmly believe that this updated plan puts us in a better longer-term position to deliver high quality solutions and capabilities that will excite our customers and partners."

Dynamics CRM specialist and blogger Jukka Niranen shared his sentiment on the announcement today:

"In short, 'CRM Anywhere' has been postponed from Q2 2012 to Q4 2012. A six month delay on using Microsoft Dynamics CRM on Chrome, Firefox, Safari and any non-PC hardware. Well isn't that just splendid. ...

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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