Microsoft Dynamics CRM 2011 Q4 Service Update Guides Customers to New Data Sources and Use Cases

With the Microsoft Dynamics CRM 2011 Q2 2012 Service Update quickly approaching, it's already time for CRM solution owners and consultants to start getting a grip on the subsequent Q4 2012 release.  Details of the Q4 service update are only partially set, but expect significant improvements around data augmentation, enabling customer care driven by social data, mobile enhancements, and Office 15 alignment.

Data Augmentation

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As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. Jason has also held consulting positions at CSC Consulting and Monitor Group.

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