Dynamics CRM 2013 for smartphones offers a good experience - with the right expectations
In October, the same month that Microsoft rolled out its tablet interface for Dynamics CRM 2013, Redmond also released its smartphone version of CRM. But unlike the tablet, the Android/Windows Phone/iPhone interface has received some mixed reviews online.
Like the US federal government's Affordable Care Act website launching before it was ship-shape, the negative reviewers of CRM-for-smartphone may well be responding to legitimate issues in the 1.0 version of the software. But a few CRM professionals also wonder if there may be another problem in play: outsized expectations.