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From the CRM Blogs: Instant Messaging; Reliable Updates; Silverlight Attachment Viewer; Creating a Dynamic Pick List

by Jared Berezin
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CRM Instant Messaging: A Tip to Help you Communicate with Customers: The Microsoft Dynamics CRM Team Blog provides step-by-step instructions on leveraging  IM in CRM 4.0: "This feature can really come in handy for those mission critical, customer satisfaction items like the Tee-Time and Directions for the round of golf you are sponsoring or where to meet before the Sporting Event that you are going to enjoy with your Customer...Of course, whenever using this or other methods of communication with your Customer and Vendor base, you will always want to follow your company's communication guidelines and business protocol.

Keeping a Promise: Microsoft Stays on Track with Scheduled Updates: From TIDBITS on Microsoft Dynamics CRM: "Microsoft has released the latest update to Dynamics CRM ...

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About Jared Berezin
Jared Berezin serves as a contributing writer to MSDynamicsWorld.com. With combined interests in technology and science, Jared previously served as a writer for Dana-Farber Cancer Institute, drafting scientific narrative reports on the latest advancements in cancer research. Jared has also served as associate marketing specialist for International Data Corporation (IDC), a market research firm. In this position, he planned and executed strategic marketing initiatives for IDC's software and services research programs, and wrote outbound communications to the press, existing clients, and prospects. Jared also has experience working for several local newspapers in eastern Massachusetts. Jared graduated with honors from Colby College with a BA in English and creative writing.
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