Best of 2018: Expert articles on Microsoft Dynamics 365 for Customer Engagement

Tracking all the forward momentum across the Microsoft Dynamics 365 for Customer Engagement (D365CE) suite can be a real challenge. At MSDW we are fortunate to have a range of subject matter experts from the community ready and willing to help us make sense of the latest developments like functional tools, project management considerations,  strategic options, and solution architecture.

As 2018 comes to an end, we selected some of the best and most popular D365CE-related articles from our contributors to share. This collection, which we separated out from our top news articles of the year, demonstrates what a diverse place the D365CE product ecosystem has become. Our thanks to our contributors of the last year -- those recognized below and all those who took the time to write an article, present a webcast, or just send us a note advising where we ought to be paying closer attention.  

More analytical tools mean more choices -- and tradeoffs

The availability of more and better analytics options for D365CE is a good thing, but the breadth of choices can also prove to be problematic. In this popular piece from early in the year, CRM Chart Guy Ulrik Breval Carlsson offered a tour of the most popular analytical tools and recommendations on when to consider each one. For a customer, choosing analytics options will require a deeper dive, but this article offers a nice starting point. As Ulrik explains, the tools each have strengths and subtle but important differences: