Microsoft Dynamics 365 CRM has become an integral part of organizations regardless of their size. From enhanced productivity to improved client satisfaction, Dynamics 365 CRM streamlines business processes and improves operational efficiency related to customer relationships. But growth-oriented organizations need more than just plain working CRM. They need to further improve their productivity and user engagement to stay ahead of the competition. And this is where productivity add-ons come into the picture.

Dynamics 365 CRM, when used with relevant third-party productivity apps, helps in optimizing businesses expenditures by increasing overall workforce efficiency. Productivity apps extend Dynamics 365 CRM capabilities, make the business processes more seamless, and provide the features to meet your business needs that would otherwise require custom development.

In this article, let's explore scenarios in which third-party apps can help increase the overall productivity of Dynamics 365 CRM users.

1. Improved operational efficiency

CRM users often need to multitask and switch modes between different responsibilities, so automating tasks improves workers' overall operational efficiency. Although Microsoft Dynamics 365 CRM streamlines business processes, it can be further standardized using automation apps. Pre-built solutions can be added to a CRM solution to automate some of the most common and important recurring tasks like subscription billing and invoicing, sending critical e-mails to customers and partners, an exporting and cloning of Dynamics 365 CRM records. Investing in these types of apps can relieve Dynamics 365 CRM users of mundane but critical work, reducing manual steps and boosting productivity.

2. Unified platform using integrations