22 Steps to deliver 'killer' CRM training, Part 2: Engage with students in the classroom and beyond
CRM projects sometimes fail due to poor user adoption. Very often these failures could have been avoided with some investment in the training aspect of a CRM project. In this second part of my two-part article on delivering killer CRM training (read part one here) we will continue to look at best practises for CRM training and explore some ways to make the maximum impact when you deliver your training sessions, and beyond the classroom.
CRM Training Best Practises - continued
(See part one for best practices 1 through 14.)