Iain

Wicks

Iain Wicks has worked in the CRM industry since the late nineties and with Microsoft Dynamics since version 4.

Iain formed Rocket CRM along with his business partner Kyle Mckie after working together for many years.

Rocket CRM is a UK based Dynamics 365 practise specialising in simplifying complex processes.

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Articles

22 Steps to deliver 'killer' CRM training, Part 2: Engage with students in the classroom and beyond

by Iain Wicks

CRM training doesn't end at the classroom door, so be prepared to make learning a core component of your organization's solution.

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Training

22 Steps to deliver 'killer' CRM training, Part 1: Preparation and Delivery

by Iain Wicks

From setting goals to creating a clear agenda, a CRM trainer has much to do before the students even arrive.

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Training