From the Microsoft Power Platform blogs: AI-powered case automation; Build a canvas app screen; Missing Power Platform environment; Dataverse MCP with Claude

In this week's Power Platform blogs:  

Case management: Using AI Builder prebuilt prompts with Dataverse low-code plug-ins 

Writing on the Inogic blog, Sam Kumar stated that if you've worked with a Microsoft Dynamics 365 support queue, you know what a new case often looks like.  

He wrote that the customer explains the problem in a long message filled with order details, steps they have already taken, and plenty of frustration. Before responding, the support agent has to read through everything, identify the main issue, choose a category, and determine how upset the customer is. Then they have to do it all again for the next case. 

Kumar pointed out that AI Builder's prebuilt prompts are designed to handle this initial review. He noted that his team wanted to see how well they work, so they tested a common situation: a customer filing a complaint about a faulty product. They built the entire process in a Dataverse low-code plug-in and tested what happened when the complaint was added as a new case. 

Kumar then explained in detail how they did it. 

Build a canvas app screen by pasting YAML code 

On his blog, Rajeev Pentyala wrote that if you usually build canvas screens by dragging controls into place, there is a faster way.