The Microsoft Dynamics 365 Business Central community has been on a rapid journey over the last few years. Events, Extensions, automated testing, SaaS, AL, and VSCode are just some of the topics that have forced a whole different level of reskilling on users, partners, and ISVs. Usually, we become aware of the change one year and then by the following it becomes mainstream and critical to our success.

My bet would be that 2020 is the year that DevOps for Business Central goes from an excellent idea to the mainstream. I simply cannot see how we are going to continually certify current compatibility for the hundreds of ISV solutions (likely to be thousands by the end of 2020) and hundreds of thousands of per-tenant extensions using the old fashioned manual test and deploy method.

It's costing Microsoft a fortune

I'm putting my money on it this year because Microsoft is getting increasingly frustrated that its SaaS ERP platform is being run like thousands of on-premises systems. Both ISV and per-tenant extensions are continually and repeatedly blocking Microsoft's upgrade process, forcing the Business Central systems team to run an ever-increasing number of concurrent platform versions because of a few tenants stuck on each. This situation isn't viable as Business Central scales ever larger. Imagine the howl that would go up if something they were doing was costing us thousands a week. Isn't it fair then, when the reverse is true, they coax us to do something better?

Expect Microsoft to get harsher in applying the rules: 90 days past the launch of the new updates and your tenant will be upgraded without your failing extensions, even in your production instance. Tough if you haven't got it sorted by then; you should have. That condition is in your terms of service, so why should Microsoft be penalised because a few customers haven't fulfilled their side of the agreement?

It's poor customer service