60 Tips in 60 Minutes: Dynamics 365 Customer Insights

New releases = new tips. Your latest rapid-fire field guide to getting more from Customer Insights. In 60 minutes, we'll walk through 60 hands-on tips drawn from real Customer Insights – Journeys and Data deployments. No fluff, no generic demo content—just the practical moves that save time, lift engagement, and protect your sender reputation. It's tactical for power users and strategic for leaders, with takeaways you can apply this quarter.

What you'll learn:

• Emails that perform: AI tools, brand controls, and personalization techniques
• Smarter segments and triggers: audience-building, compliance, and timing strategy
• Forms that convert: lead and contact capture, data quality, and spam protection
• Journeys that scale: frequency, handoffs, and automation best practices
• Consent done right: the full hierarchy and what audit-readiness actually looks like
• Deliverability in the AI era: authentication, list hygiene, and inbox signals
• Analytics + AI: reporting integrations, predictive tools, and Copilot-assisted analysis