TDL Canada Modernizes with Dynamics 365 & Insight Works Apps

How TDL Canada Scaled Fulfillment by 209%

In early 2023, TDL Canada, a leading wholesale distributor of consumer electronics and networking gear, was hindered by an outdated Adagio system and manual warehouse processes. To future-proof their operations and improve efficiency, the company partnered with supply chain experts at LIDD to deploy Microsoft Dynamics 365 Business Central Cloud, enhanced by applications from Insight Works and TrueCommerce.

Strategic Overhaul

The deployment wasn’t just a software upgrade—it was a strategic transformation. LIDD led the implementation of Business Central, Insight Works’ Warehouse Insight and Dynamic Ship apps, and TrueCommerce EDI. These tools created a robust, scalable platform tailored to wholesale distribution’s needs. A mid-project acquisition of Gentek prompted a phased rollout, starting with TDL’s core operations to minimize disruption.

Addressing Longstanding Challenges

TDL faced significant hurdles moving from manual to digital systems. Staff had to unlearn ingrained processes like paper-based order tracking and manual backorder handling. LIDD responded with structured change management and targeted staff training, smoothing the transition and boosting team confidence.

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