Solving 5 Contact Center Challenges: A new framework, optimized with Microsoft Business Apps

The event will feature a discussion of the top concerns of CIOs regarding their call centers. Our presenters, Abi Sridhar of Avanade and Shriram Viswanathan of Accenture, will explore innovative solutions to enhance customer experience and present a new customer care framework for CIOs, IT professionals, and industry experts. They will share their experiences in the Microsoft community, discuss critical technology investment areas, and explore best practices in optimizing call center operations.