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Solving 5 Contact Center Challenges: A New Framework, Optimized with Microsoft Business Apps

This event features a discussion of the top concerns of CIOs regarding their call centers. Our presenters, Abi Sridhar of Avanade and Shriram Viswanathan of Accenture, explore innovative solutions to enhance customer experience and present a new customer care framework for CIOs, IT professionals, and industry experts. They share their experiences in the Microsoft community, discuss critical technology investment areas, and explore best practices in optimizing call center operations.