Shriram has ~ 18 years of experience specializing in the area of customer service strategy and management. Shriram has - Led Customer experience transformation programs helping clients across industries to harness the power of Digital and AI to provide seamless & effortless customer experience - Offering lead (AI Powered Care solution) Responsible for pipeline / BD , staffing, training & coaching of ~200 management consultants - Responsible for Originating deals and solutioning for South East Asia and Middle East clients - Led Large teams for delivering Customer Care Transformation, Workforce optimization and Intelligent Automation projects and responsible for end to end delivery from functional strategy to value realization. - Led the Thought Leadership and innovative thinking around Customer Service and delivered thought leadership including Covid19 topic - Before joining Accenture Strategy, Shriram has more than 3 years specializing in selling Unified communication and contact centre products and services Sales for APAC and UKI region