Empower Contact Center Agents with Dynamics 365 Omnichannel for Customer Service

Optimal experiences. Seamless service. Personalized interactions. What do these phrases have in common? They are top priority goals for contact centers. Now, what if we flipped these goals to focus on the heart of contact centers: the agents?

Join us to learn how to empower and optimize the experiences of contact center agents as they engage with customers. This session will show you how to maximize Dynamics 365 Omnichannel for Customer Service by:

• Creating the “single pane of glass” customer data panel every agent needs to help them be more efficient.
• Leveraging technologies such as AI and bots so agents can break the resource-heavy cycle of problem-solve-repeat and shift to better optimized customer service strategies.
• Maximizing the agents’ unique position in the customer purchasing funnel, empowering them to be revenue generators for your company.