Microsoft Dynamics Partner Roundup: Omnichannel service; NFP acquisition; Business Central consulting; Digital strategy; Predictive hiring

In this week's Microsoft Dynamics partner news roundup:

• CaféX extends CRM's power with new release of Live Assist for Microsoft Dynamics 365
• BroadPoint announces major acquisition to benefit nonprofit community
• Intellitec Solutions announces fixed fee consulting services for Microsoft Dynamics 365 Business Central
• Edgewater Fullscope announces addition of digital solution offerings
• Koru integrates predictive hiring solution with Dynamics 365 for Talent

CaféX extends CRM's power with new release of Live Assist for Microsoft Dynamics 365

CaféX Communications, a supplier of SaaS solutions for digital engagement, has announced the latest release CaféX Live Assist for Microsoft Dynamics 365 omnichannel solution.

Live Assist for Dynamics 365 delivers seamless transitions between channels from chatbot agents to live agents with persistent context, officials said. In addition, live customer service agents can further expand communications as needed to enhance the customer experience through co-browse, voice, and video escalation functions, all within Dynamics 365, officials said.

"Our new release will help these businesses further maximize the power of their CRM deployments by adding additional voice and video escalation capabilities to the platform and extending them to support Dynamics 365 for Sales," said Rami Musallam, chief executive officer, CaféX, in a statement.

BroadPoint announces major acquisition to benefit nonprofit community

BroadPoint, a business and technology consulting firm specializing in Microsoft Dynamics for nonprofits, including ERP, CRM, and membership solutions, has acquired the technology solutions (TS) division of The Jitasa Group.

The merger of these partners provides the nonprofit community with a single, trusted source for their technology solutions, services and support, according ...