Article

Unit4 acquires Assistance Software for a born-in-the-cloud professional services professional offering

by Dann Anthony Maurno
Assistant Editor, MSDW

Unit4, provider of enterprise applications for professional service organizations (PSOs), has acquired Assistance Software. Assistance provides professional services automation (PSA) solutions. Its Assistance PSA Suite is now Unit4 PSA Suite. The new Unit4 PSA Suite is born in the cloud, with an option for native integration with Microsoft Dynamics 365.

Both companies specialize in delivering industry-specific solutions, and together, will focus on extending functionality and pre-built content for key verticals within professional services; also to relevant project-based industries.

Assistance Software ranks as is the second most-used PSA solution in industry think-tank Service Performance Insight's PS Maturity Benchmark, with a 10 percent market share. Assistance Software brings with it numerous vertical-specific PSA solutions, among them:

  • PSA Suite for Architects
  • PSA Suite for Consultancy
  • PSA Suite for IT Services

--and so forth, for accountancy, engineers, legal, marketing and advertising, and nonprofit.

In turn, Unit4 describes its mission as offering "inherently flexible applications for people-centric organizations." The company distances itself from legacy ERP systems, which it says "[have] traditionally been built with manufacturing and production in mind. For service organizations, that means legacy ERP systems are limited by design." Interestingly, the company's CTO is former Microsoft SMB ERP director Erik Tiden, who left Microsoft for Unit4 in 2015.

As Unit4 describes its acquired offering:

The new Unit4 PSA Suite adds an industry leading front end with the added advantage of seamless integration with Microsoft Dynamics 365 CRM. Unit4's extended portfolio means that PSOs of all sizes can benefit from a standalone cloud PSA solution. Unit4 PSA Suite can also be implemented on top of an organization's ...

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About Dann Anthony Maurno

Dann Anthony Maurno is a seasoned business journalist who began his career as International Marketing Manager with Lilly Software, then moved on as a freelancer to write for such prestigious clients as CFO Magazine; Compliance Week;Manufacturing Business Technology; Decision Resources, Inc.; The Economist Intelligence Unit; and corporate clients such as Iron Mountain, Microsoft and SAP. He is the co-author of Thin Air: How Wireless Technology Supports Lean Initiatives(CRC/Productivity Press, 2010).

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