Richard Turkel Richard Turkel is a technology blogger who writes about business technology solutions including IT analytics and service desk software. In his free time, Rich spends his time on the mountain shredding powder. Email Contact Form Articles How To Get The Best IT Team In The Business: Fostering First Class Problem Solvers by Richard Turkel When ERP issues arise, great IT professionals move quickly to diagnose, research, and act on a solution Business Central Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL Knowledge Management Supporting Tech Support: An IT Service Management Primer by Richard Turkel Understand the benefits of improving your team's focus on service management for internal and external users Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL ITIL Project Service Automation Service Management