Key Drivers for Growth in Service: Research Report with Microsoft and Noventum

As products in the global economy have become more commoditized, third party maintainers and “pure play” services organizations have seized the opportunity to deliver value-added services to customer end-users. At the same time, customers (often facing business challenges within their own markets) are looking for suppliers to provide much more than clever products and wrap-around services.

Customers expect solutions that will help them to develop their business, to give them competitive advantage, and for the supplier to understand the market that the customer operates in. So where does this leave manufacturers and what are the growth drivers that will ensure business success and sustainability?

In a recent research initiative from Noventum and Microsoft, HSO explored several manufacturers and technical service companies to understand what’s helping them drive and succeed in an increasingly services led world.