A Deep Dive into Connected Field Service with Microsoft

In this on-demand webinar, learn from field service experts at Microsoft and HSO about the benefits of Connected Field Service and how you can:

• Improve first-time fix rates and customer satisfaction
• Reduce service costs such as travel time, mileage, and vehicle wear and tear
• Increase productivity and mobility of field technicians
• Provide timely and accurate customer and equipment history to field technicians
• Identify and take advantage of up-sell and cross-sell opportunities
• Provide proactive and preventative maintenance 

We demonstrate the key use cases and capabilities of Microsoft Dynamics 365 for Field Service and HSO’s Advanced Field Service solution, including:

• Creating and managing work orders 
• Scheduling and dispatching technicians
• Mobility, remote assist and communication tools 
• Asset management and preventive maintenance with Azure IoT
• Billing, inventory, purchasing, and returns capabilities 
• Reporting & analytics

We explore specific use cases of companies like yours who are benefiting from Connected Field Service to improve first-time fix rates and deliver more predictive, proactive and profitable service.

Presenters

Dan Gittler | Principal PM Manager | Microsoft 

Michael Hammons | Director, Field Service Solutions | HSO

Alejandro Ocasio | Functional Solution Architect, Field Service | HSO