A Deep Dive into Connected Field Service with Microsoft

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In this on-demand webinar, learn from field service experts at Microsoft and HSO about the benefits of Connected Field Service and how you can:

  • Improve first-time fix rates and customer satisfaction
  • Reduce service costs such as travel time, mileage, and vehicle wear and tear
  • Increase productivity and mobility of field technicians
  • Provide timely and accurate customer and equipment history to field technicians
  • Identify and take advantage of up-sell and cross-sell opportunities
  • Provide proactive and preventative maintenance 

We demonstrate the key use cases and capabilities of Microsoft Dynamics 365 for Field Service and HSO’s Advanced Field Service solution, including:

  • Creating and managing work orders 
  • Scheduling and dispatching technicians
  • Mobility, remote assist and communication tools 
  • Asset management and preventive maintenance with Azure IoT
  • Billing, inventory, purchasing, and returns capabilities 
  • Reporting & analytics

We explore specific use cases of companies like yours who are benefiting from Connected Field Service to improve first-time fix rates and deliver more predictive, proactive and profitable service.



Dan Gittler | Principal PM Manager | Microsoft 


Michael Hammons | Director, Field Service Solutions | HSO


Alejandro Ocasio | Functional Solution Architect, Field Service | HSO


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HSO leverages the full power of Microsoft technology to transform the way you work and improve business performance. We help companies modernize business operations, adopt intelligent automation, deliver real...READ MORE