A Deep Dive into Connected Field Service with Microsoft
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In this on-demand webinar, learn from field service experts at Microsoft and HSO about the benefits of Connected Field Service and how you can:
- Improve first-time fix rates and customer satisfaction
- Reduce service costs such as travel time, mileage, and vehicle wear and tear
- Increase productivity and mobility of field technicians
- Provide timely and accurate customer and equipment history to field technicians
- Identify and take advantage of up-sell and cross-sell opportunities
- Provide proactive and preventative maintenance
We demonstrate the key use cases and capabilities of Microsoft Dynamics 365 for Field Service and HSO’s Advanced Field Service solution, including:
- Creating and managing work orders
- Scheduling and dispatching technicians
- Mobility, remote assist and communication tools
- Asset management and preventive maintenance with Azure IoT
- Billing, inventory, purchasing, and returns capabilities
- Reporting & analytics
We explore specific use cases of companies like yours who are benefiting from Connected Field Service to improve first-time fix rates and deliver more predictive, proactive and profitable service.
Presenters
Dan Gittler | Principal PM Manager | Microsoft
Michael Hammons | Director, Field Service Solutions | HSO
Alejandro Ocasio | Functional Solution Architect, Field Service | HSO
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