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Creating an Omnichannel Strategy for Contact Centers


Establishing an omnichannel strategy for customer service in your contact center is the premier way to increase engagement, improve customer service satisfaction (CSAT) and net promoter (NPS) scores. It’s also the best way to provide customer service.

Here’s an in-depth look at why omnichannel for customer service at your contact center is essential and how your contact center can implement omnichannel for customer service through Microsoft Dynamics 365 with Mazars.

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