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How to Enhance Operational Efficiency with Dynamics 365 Guides and Remote Assist

Dynamics 365 Guides uses Microsoft’s Hololens 2 mixed reality device to provide heads-up, hands-free, step-by-step instructions in the flow of work. For employees’ training on new procedures or doing complex work on a job site or production floor, Guides empowers employees to solve problems faster and gives organizations a new way to accelerate knowledge sharing and enforcing quality standards. Additionally, Dynamics 365 Remote Assist enables enhanced collaboration and communication via Hololens 2 and bridges the gap for issues at a job site that may require video sharing with an expert while having hands-free to perform work.

Join us to learn more about the many ways Dynamics 365 Guides and Remote Assist fits into the Microsoft business applications suite and adds value for existing Dynamics and Power Platform customers. We will discuss:

  • Integrating Hololens 2 and Dynamics 365 Guides and Remote Assist applications into your existing Dynamics 365 Field Service and/or Dynamics 365 for Finance and Operations applications
  • Incorporating your own PowerApps and PowerAutomate flows into Guides
  • Leveraging PowerBI to review Guides usage data and generate operational insights
  • Unlocking new training methods for a workforce that builds on organizational and quality standards
  • Using heads-up and hands-free video calling via Microsoft HoloLens 2 and Dynamics 365 Remote Assist that allows technicians to receive guidance from remote collaborators/experts on Teams