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CRM Community Call, June 2024: Preparing for Copilot in Dynamics 365 Customer Service

The latest Agent Assist AI capabilities in the contact center have the potential to revolutionize your customer experience, and Dynamics 365 Customer Service has an ambitious set of new features planned via Copilot.

In this webinar, we delve into the latest Agent Assist AI concepts and capabilities that are empowering agents to measurably improve their customer interactions. We will discuss specific scenarios in which new and upcoming D365 capabilities improve personalization and efficiency and boost customer satisfaction. Join us to explore use cases, case studies, and actionable ideas for improved adoption.