Agent Experience in D365 Customer Service: Boost Performance and Customer Satisfaction
FREE Membership Required to View Full Content:
Joining MSDynamicsWorld.com gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates.
Learn more about us here
Today’s customers interact with a company or brand through multiple channels and expect not only a seamless experience, but also accurate information and quick issue resolution. When working with a live agent, customers expect deep knowledge and expertise as well as the ability to address and resolve issues in a timely manner. They want the agent to know who they are and how to help.
Watch this on-demand webcast from Avanade’s experts to learn more about how to invest in the agent experience with technology that increases both agent and customer satisfaction. We explore key capabilities of Avanade’s agent experience solution with Dynamics 365 Customer Service and other Microsoft technology that deliver:
- 360 Customer View
- Real Time Agent Assist
- Knowledge Management
- Agent Coaching
Avanade is the leading business technology services provider for enterprise customer relationship management (CRM) and enterprise resources planning (ERP) solutions.