Laura Oppenheimer Email Contact Form Articles Improving Customer Service: How One Company Used Microsoft Dynamics CRM to Increase Its “Touch” Points by Laura Oppenheimer A Case Study from the CRMUG Summit 2008 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Dynamics CRM Healthcare Life Sciences Marketing Sales Sales & Marketing Using Microsoft Dynamics GP to Improve Preparation for an Audit: Four Approaches by Laura Oppenheimer At GPUG Summit, Users and Partners Discuss Options Data Management Document Automation Document Management Dynamics GP Expense Management Financial Management GPUG Microsoft Sees Accelerated Adoption of Dynamics GP 10 with Introduction Feature Pack 1 in June by Laura Oppenheimer Microsoft's Rich Miller Assesses GP's Progress Configuration & Development Dynamics GP Financial Management GPUG Microsoft Officials Stress Searching , Business Process, and BI Capabilities from SharePoint Integration by Laura Oppenheimer Officials Demo SharePoint Integration at GPUG Summit 2008 BI and Reporting Data Management Document Automation Document Management Dynamics GP Expense Management Financial Management Inventory Management Manufacturing Supply Chain Management Warehouse Management Workforce Management