Accessing applications with the Customer Care Accelerator for Microsoft Dynamics CRM

Superior customer service can be an essential source of strength when attempting to keep customer satisfaction high. With access to social media it has become easier to vent criticism online about for example the customer service of a company. Two things that could improve the customer satisfaction are knowledgeable employees and resolving the problem on the first call. One way of improving these KPIs could be by integrating business applications into the agent desktop and as such this article will focus on assessing this possibility.


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About Robert Raaijmakers

Robert Raaijmakers is employed at Avanade Netherlands as an analyst within the CRM Service Line. He obtained his bachelor's degree in Information Sciences at the Windesheim University of Applied Sciences in 2012.Robert takes great interest in building enterprise software in Dynamics CRM and developing web and tablet applications using the newest technologies. He likes to be outdoors and is a very enthusiastic photographer.

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