Understand the Impact of Replacing Microsoft Dynamics CRM Activity Feeds with Yammer
Yammer's deeper integration to Microsoft Dynamics CRM, available with the December 2012 Service Update for CRM Online customers will give an organization's Yammer users - even those who are not CRM users - the ability to participate conversations based on Dynamics CRM entities.
But what how will the introduction Yammer integration impact an existing Dynamics CRM solution, especially one that has already adopted activity feeds?
When a company has both Yammer and Dynamics CRM, Yammer information will be integrated into the Microsoft Dynamics CRM Activity Feeds, replacing the "User Conversations" part of the Activity Feeds. Other aspects of Activity Feeds, the autoposts, will stay as is.