Three new user adoption tactics for Microsoft Dynamics 365 CRM apps
As CRM solutions become more powerful, they also become more complex. Low adoption of an overly-complex CRM solution, however powerful it is, leaves an organization with little to show for its efforts.
Software buyers and their partners know the risks of low user adoption, and are eager for ways to improve outcomes. Methods range from the tried and true - more and better training - to gamification, mobile apps, and third-party productivity solutions.