Microsoft Dynamics CRM workflows are remarkably useful because they are so powerful as well as being easy to configure. A feature of them that takes a little getting used to is the  ‘waiting' step. I recently had a problem where a client needed to use the waiting steps well beyond the time limits available in the product. The solution, while a bit out of the ordinary, demonstrated how even the lesser used workflow attributes can, when properly understood, further boost the flexibility of Dynamics CRM.