The real cost of Microsoft Dynamics 365/CRM: Make smart estimates

Whether you are a startup or an established company, there comes a moment when you decide to invest in modern CRM software like Microsoft Dynamics 365. Be careful, as this decision will contribute to your company's performance for the next 5 to 10 years. So let's look at a few factors that have a big impact. I like to call these factors the 3 P's: Price, People, and Partner. For the purposes of this article, we will assume the software buyer is a small or mid-sized enterprise (SME) with 30 CRM users.


Let's start with the most obvious factor: your available budget. For managers, money is usually the biggest deal breaker. Dynamics 365 comes with a price tag that consists of three typical components: the cost of licenses, a budget to set up the software, and a budget for change management.


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About Koen Van de Vyver
Koen Van de Vyver works as a Dynamics 365 team lead at ESC bvba, based near Ghent, Belgium. He also maintains his own CRM blog. His work focuses on Microsoft Dynamics 365, previous versions of Dynamics CRM, Resco Mobile CRM, and Yammer. His professional interests also include Dynamics 365 Project Service, ClickDimensions, Dynamics NAV, SharePoint, Power BI, and Exact Online.

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