New Offender Management Solution for Microsoft Dynamics CRM Emerges from Public-Private Partnership


The state of Illinois had 49,000 inmates in its Department of Corrections (IDOC) facilities in 2010 and another 28,000 parolees. 

With an aging mainframe system and dozens of disparate PC-based applications to manage all these offenders, the IDOC knew needed a solution to improve public safety and criminal justice for the future. To add to the urgency, the department was facing a shrinking pool of IT professionals with the skills to support the old technology.


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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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