More Microsoft 365 Copilot users will get access to sales, service, and finance role-based AI

Microsoft will make the Microsoft 365 Copilot role-based AI solutions for sales, service, and finance professionals available via the Microsoft 365 Copilot Agent Store, in October 2025. 

These copilots have existed as standalone tools with an additional $20 per user per month cost above the Microsoft 365 Copilot base price of $30. 

The role-based solutions will become available at no cost to all Microsoft 365 Copilot customers starting in mid-October, a Microsoft spokesperson confirmed. And there will be no changes to functionality for existing role-based Copilot customers.

The announcement to open up access to these role-based solutions is the latest in a series of adjustments and changes the company has made in the last two years. Microsoft revealed Microsoft Sales Copilot as a new brand name to replace Viva Sales in July 2023. Microsoft introduced Copilot for Service in November 2023 and rebranded “Sales Copilot” as Copilot for Sales at that time. Copilot for Sales and Copilot for Service reached GA in February 2024, and Microsoft announced Copilot for Finance at that time.