Article

Microsoft Unlocks Dynamics ERP Knowledge Base

by Linda Rosencrance
Contributing Writer, MSDW

Microsoft has opened up the Dynamics ERP knowledge base articles to the public and make them indexable by search engines, according to this Microsoft Dynamics AX UK blog.

Previously Dynamics ERP KB articles were "locked inside" CustomerSource and PartnerSource and not accessible from the internet.

Microsoft said it determined that making the KBs public wouldn't diminish the value proposition of its service plan. In addition, Microsoft made its decision because a number of the KB articles are referenced at various places on the web, and rather than have customers/partners search for them and end up on unreliable websites, the company felt it was better to direct those companies to Microsoft support, which would serve "to increase affinity to Microsoft support," according to the blog. And the move makes Dynamics ERP support consistent with the rest of Microsoft.

The process has been completed and there are now over 30,000 Dynamics ERP KB articles public and accessible on http://support.microsoft.com.

And in the future, all ERP KB articles will be created with a public visibility setting by default. The search rankings of these KB articles will move up over time as the traffic on these pages and the number of inbound links grow, according to the blog.

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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